What Our Customers Say
We were looking at the personal care market to understand the motivations of Brand Switch in the category. What I liked about Clootrack is the smartness: it picks the right conversations and reviews for the analysis unlike a lot of tools I have used. There are zero invalid conversations.
Vice President CX Strategy, MullenLowe Lintas Group
We offer a lot of mediums for our customers to make their voices heard: product reviews, surveys, and a section where customers can write about their experience. We were looking for a platform that could create a more structured output from these channels. We had interactions and POCs with multiple vendors and Clootrack stood out with their ability to get meaningful output from the various unstructured customer input channels.
Process Excellence, Tata Cliq
We were trying to find brand associations in a quick manner. Clootrack is convenient, thoughtful, and quick. The best thing is their algorithm - they are able to take the intensity of emotion into account while analyzing online conversations.
Group Corporate Brand at a Multinational Automotive Brand
We were looking for valuable product insights which were very difficult to obtain from large data dumps. Clootrack helped us to get powerful, strategic business insights to be brought to the surface.
ECommerce Manager at a Major Apparel Brand
We were looking for a fast and cost-effective way of getting insights into our customers and the market. My favorite part of working with Clootrack is their technology engine. It has been a great way of getting insights for us, and it is quite cost-effective.
of a Multinational Automotive Brand
I was looking for a company that could help me to answer questions in research in a much more authentic fashion, rather than going around with a questionnaire to people and asking them questions. This whole concept of getting into emotions and tonality of the emotions is definitely unique. The second part of the uniqueness comes through the fact that it is not just online conversations but also that we can take internal enterprise data whether it’s banking data or telecom or auto sector.
at a Global Consulting Firm
We have been doing NPS surveys for some time. However, the biggest issue has been convincing departments to take action on it. Because NPS questions are framed by business divisions and many times are biased to their understanding of business. Clootrack analysis brings out what customers want genuinely and is represented in verbatims. All business divisions oblige to take action on it as it is coming from the horses’ mouth.
Customer Insights Head
at a Major Bank
When it comes to category understanding, the biggest challenge is where to start, what attributes to look at for your own brand and competition. There are several gaps that are left by listening and analytics tools. Clootrack helps clients find the drivers of conversation that are difficult to identify on social media. It helped us to streamline our social media conversation into relevant buckets.
Senior Group Head
Analytics at a Major Agency
There are many issues with respect to customer experience that most people in the company understand, but there are a few issues which only a few people understand and none of us knew if it was important to the customers. Clootrack was able to identify the issues that really mattered to customers.
Customer Insights Head
at a Major Bank
What Is Clootrack?
Clootrack is an intelligent customer experience analytics platform made for enterprises and high-stake decision makers. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to help you make the most impactful brand decisions. All in real-time.
Get a Unified View of Customer Experience
Easily connect enterprise customer data from first party and third party touchpoints — CRM tickets, NPS data, social media reviews, ecommerce reviews, blogs, news websites, etc. — into a secured and AI-driven customer experience analytics engine.
Identify the hidden consumer pain points and brand adoption drivers from genuine customer conversations. In real-time. For you to take the right action.
Request a one-on-one session with our CX specialists to understand how Clootrack can improve your customer experience.
eCommerce Category Benchmarking
Discover industry benchmarks on how your brand fares on D2C and ecommerce channels. Obtain a real-time view of factors that drive 5-star ratings, and emerging competition.
Be the first to identify customer priorities that change over time.
Request a one-on-one session with our eCommerce experts to understand how Clootrack can help you.
Brand Health Monitoring
Real-time brand track to identify aspects of your brand funnel that need bolstering. Use qualitative insights from customer feedback to decide the right path to grow your brand.
Request a one-on-one session with our Brand Health specialists to improve your brand health metrics.
Augmented Market Research
Unearth granular qualitative research insights from customer chatter. Simplifies market research by making it easy for brands to make decisions based on real-time consumer data.
Clootrack AI turns unstructured data into actionable market insights about your products, features, competitors, and benchmarks it against the competition. Built using proven market research frameworks.
Request a one-on-one session with our experts to take your market research to the next level.
Clootrack For You
- Customer Experience Manager
- eCommerce Category Head
- Market Researcher
- Brand Head
Reveal hidden, actionable and strategic business insights. Understand key factors that significantly improve your customer experience.
Easily align stakeholders with data-driven transparency. Take focused actions in real-time.
“There are many aspects which we know are customer issues. There are some issues only some people in the company know. There are some customer issues which no one in the company knows.
Clootrack is able to bring out these issues and tell us if it really matters to the customers.”
Understand how your brand is performing compared to your competition on online retail channels. Remove the noise and identify the genuine customer opinions from billions of customer reviews.
Keep track of emerging products and trends. Understand hidden factors that influence your customer priorities.
“Using Clootrack we were able to pinpoint key customer experience issues - like the ones that happen in last-mile delivery. Usually, these issues get completely missed out if they are not escalated to us even though it affects the customer experience big time.
Clootrack was able to identify these issues and highlight the priority that helped us to take immediate action.”
Complete your market research in a few hours, rather than waiting for months to get feedback from your customers. Decode emotions that are extremely unique and identify authentic customer perceptions about the product category and brands.
Avoid confirmation, researcher and all other biases to arrive at insights backed by data.
“Our clients across industries and geographies have been WOWed by the learnings and insights which led to significantly better business decisions including better marketing campaigns, brand positioning and innovation strategies.
Clootrack’s capability to decode customer emotions helped us to identify why certain customers prefer certain products and brands.”
Get a real-time brand track for your brand. Understand your brand health and brand equity as compared to your competition. Find the source of truth and direction for your marketing efforts with real-time feedback from your customers.
Understand the customer needs and make brand decisions that resonate with genuine customer needs.
“When it comes to industry reports, the biggest challenge is where to start, what attributes to look for in our own brand and for the competition.
Clootrack helps to identify exactly these gaps in a scientific manner and in real time.”
How It Helps
Identify Opinions That Matter. Connect With Your Customers Like Never Before.
Clootrack’s powerful AI analyzes billions of customer conversations from genuine customer feedback to proactively identify customer opinions that matter. In real-time.
Never miss another insight!
Make Impactful Brand Decisions Tailored For Your Customer Priorities.
Clootrack identifies critical factors influencing customer priorities from a wide array of brand drivers. Identify the positive and negative brand drivers and take actionable insights.
Take key decisions that improve your brand experience.
Be a Leader in Your Market And Leave Your Competition Behind.
Clootrack constantly uncovers competitive gaps and identifies growth opportunities by analyzing brand adoption trends across all channels. Detects market trends ahead of your competition to propel you as the market leader.
Monitor your competition to up your game every day!
Your Data Is Safe With Us!
At Clootrack we are committed to protecting and respecting your privacy. We only collect and retain as much information as needed for specific, identified purposes. We will not use it in any way that is incompatible with those purposes.
- GDPR Compliant
- ISO 27001