Capture 100% Voice of Customer from all data sources
Skip tool migrations and chasing stakeholders. Start driving impact today.
150+ Enterprises trust Clootrack
What makes us unique ?
1000+ Connectors
Consolidate data from online and first-party sources
Loosely coupled integrations
Supports SFTP and other methods for legacy systems
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Custom connectors
Any custom connector added in just 4 days
Proprietary web crawler
Collects data from any public web page
Fully managed service
Zero-resource deployment. Go live and configure changes faster than ever with our Data Analysts.
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Patented unsupervised analysis
Unbiased thematic analysis. Covers both structured & unstructured data.
“We chose Clootrack because it effortlessly consolidates global review data into a central hub, an absolute time-saver. The ability to filter data by country, region, category, SKU, and even competitor simplifies the quest for answers for our worldwide product management and marketing teams.“
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Ian Mullaney
VP - Sales and Marketing
Highly recommended on G2
Having trouble capturing 100% of VoC?
Cover every channel your customers use
Over 1,000+ connectors - add custom ones with ease
Do it the practical way!
Works with multiple feedback tools
We know you're stuck with multiple tools because of
Organizational silos
Legacy integrations
Vendor lock-ins
Specialized features of tools
Works with data your feedback tools can't reach
Access data that typical feedback tools miss, including
Overcome the danger of incomplete VoC analytics
Incomplete
VoC Analysis
Wrong Prioritization
No ROI
VoC analytics powered by 100% of your data
Frequently asked questions (FAQs)
What advantages does Clootrack offer over traditional VoC analytics tools that also claim multi-channel coverage?
Most tools come with a fixed set of connectors, and adding new ones can take a lot of time. Clootrack, on the other hand, builds custom connectors in just 4 days.
Many VoC tools also struggle to integrate online data like social media and reviews. Clootrack seamlessly connects with multiple social media and online sources and even has its own proprietary web crawler to capture data from online sources.
Beyond data sourcing, Clootrack offers these key advantages:
Patented Unsupervised Analysis – Uses unbiased thematic analysis instead of rigid taxonomies or keyword buckets, helping you uncover hidden insights.
Actionable Workflows – Custom-built analysis workflows align with your goals, turning insights into actions.
Customizable Dashboards – Multi-level, drill-down dashboards let you quickly uncover the “why” behind feedback.
Fully Managed Solution – Combines platform + people. Clootrack’s analysts set up and configure everything, so you can go live and make changes fast with zero resource deployment.
How does Clootrack integrate with legacy systems and existing CRMs without disrupting workflows?
Clootrack offers two seamless integration options for legacy systems:
Loosely Coupled Integrations – Supports endpoints like SFTP for quick and easy setup alongside legacy systems.
Custom Connectors – For systems with APIs, Clootrack builds custom connectors in just 4 days.
How frequently can data updates be scheduled or automated?
Data updates can be scheduled as often as needed, ranging from multiple times a day to once a month or a quarter.
Can the custom connectors be reused across different teams or projects?
Yes. Custom connectors can be reused across different teams or projects.
How secure is the data transfer, especially when connecting to legacy systems?
Clootrack follows strict security standards, including GDPR, HIPAA, and ISO27001 compliance. Data is encrypted on transit and at rest. Further Clootrack removes PII from data before storage unless a client requests it to be stored.
How does Clootrack ensure data from all channels is accurately consolidated without duplication?
Clootrack’s analytics pipeline includes a preprocessing step that removes noise and duplicates using models and data pattern rules.
What types of unstructured data can Clootrack analyze, and how does it process them?
Clootrack analyzes both voice and text data. It converts all structured and unstructured data into a proprietary format optimized for AI analysis.
What is meant by zero-resource deployment? Is there any hidden technical setup required?
Clootrack requires zero resources on your end for setup or configuration changes. Our data analysts handle everything, allowing you to go live in hours or days—not months.
How does Clootrack help overcome organizational silos compared to competitors?
Organizations often use multiple tools for tasks like surveys, social listening, and complaint tracking. Clootrack integrates with most of these tools and can add new connectors in just days. It also aggregates online data, delivering a unified 100% VoC across departments.
In contrast, many competitors lack support for online data and custom connectors, forcing costly and time-consuming tool migrations with little ROI and high productivity loss.
What is the typical timeline to deploy Clootrack and start deriving insights?
Deployment typically takes between 4 hours and 2 weeks, including security risk assessments, depending on the number of data sources.
How scalable is the platform for enterprises with thousands of data sources?
Clootrack is designed to process massive datasets and has already analyzed over 16 billion data points in the past 7 years.
Does Clootrack require continuous monitoring, or is it largely automated post-deployment?
Clootrack is automated post deployment.
What level of support is offered after deployment—technical or analytical?
You'll have a dedicated Technical Account Manager to handle all technical and analytical needs—adding data sources, adjusting analysis frequencies, updating dashboards, and answering questions. Our customers love our support!
How customizable is the platform for teams with unique needs?
Clootrack is fully customizable, supporting specific data sources, preprocessing steps, analysis flows, and dashboards. Learn more here.
How are insights presented—dashboards, reports, or automated summaries?
Clootrack provides insights through dashboards, summaries via its GenAI agent, downloadable Excel files, or integration with endpoints like Snowflake.
How does Clootrack's unsupervised analysis differ from traditional NLP techniques?
Clootrack’s patented unsupervised analysis uncovers themes from data without relying on rigid taxonomies or keyword buckets. Learn more here.
Clootrack
Revolutionize CX with an AI-enabled patented customer experience analytics solution that helps brands understand the WHY behind customer experience!
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