Cut call volumes with next-gen contact center analytics

Clootrack also supports loosely coupled endpoints like SFTP, Amazon S3, Azure Blob Storage, or Google Cloud Storage. If your data source supports APIs, we can build a new connector in just four days.

Clootrack dashboards are fully customizable and can be tailored for frontline teams with minimal effort. Plus, AskClootrack, our GenAI agent, answers natural language questions directly from the data, making it fast and simple to use.

Absolutely. Clootrack is designed to process massive datasets and has already analyzed over 16 billion data points in the past 7 years.

Clootrack removes PII from data before storage unless a client requests it to be stored. If stored, we strictly follow GDPR guidelines.

Key metrics include Average Handle Time (AHT), First Call Resolution (FCR), CSAT, NPS, sentiment trends, call drivers, call transfers and compliance adherence, among others.

Clootrack uses a unique unsupervised theme analysis approach, identifying patterns in data instead of relying on rigid taxonomies or keyword-based grouping.

This method covers all topics in a conversation, even when multiple themes are discussed, and organizes them into multi-level structures. Researchers can drill down from a high-level view to actionable insights and customer journeys, enabling faster decisions and alignment across teams.

Clootrack also uses Aspect-Based Sentiment Analysis to capture every emotion expressed in a conversation. It tracks sentiment by theme and measures intensity on a scale similar to the Likert scale, allowing for more nuanced emotional analysis and generating NPS based on 100% of customer interactions.

Yes, Clootrack’s platform includes four key modules—Data Ingestion, Preprocessing & Cleaning, Analysis Workflow, and Reporting. Each module can be fully customized to fit your goals, KPIs, roles, and workflows, delivering actionable insights without guesswork.

Our support is fast and hassle-free. Unlike other tools, Clootrack is fully set up by our Data Analysts, so you can start using insights right away without any setup effort. For questions or changes, just reach out to your support contact via email or other channels—we’ll respond quickly and efficiently.

We also provide training materials, including documentation and videos.

Clootrack customers typically see 4X–38X ROI.

Our pricing isn’t based on user seats—we aim to make your organization data-driven, so there are no limits on user access. Instead, pricing scales with the amount of data processed, aligning with our costs.

Clootrack follows strict security standards, including GDPR, HIPAA, and ISO27001 compliance. We offer multi-tenant data segregation, geographic data residency options, and regular security assessments to meet enterprise-grade requirements.

We provide comprehensive support, including training programs, 24/7 assistance, and dedicated account managers to ensure your success.