Find out why your NPS, CSAT, and star ratings are falling. Cut churn by 35%, save over 528 hours monthly, and achieve a 38X+ ROI.
Perfect for B2C brands, management consultants and investment funds.
Alexis O
E-commerce Manager at a Major Apparel Brand
Tania Dey
Vice President CX Strategy, MullenLowe Lintas Group
Samdish C
Group Corporate Brand at a Multinational Automotive Brand
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Customer Insights Head
at a Major Bank
Strategy Head
of a Multinational Automative Brand
Clootrack is an AI-powered CX analytics platform tailored for enterprise decision-makers. It analyzes billions of customer conversations in real time to pinpoint why your customer experience falters.
Discover underlying customer issues and what drives brand loyalty through authentic conversations, all in real time, enabling informed decisions.
Seamlessly integrate customer data from both first-party and third-party sources—CRM tickets, call center calls, NPS data, social media, e-commerce reviews, blogs, and news sites—into a secure, AI-powered CX analytics engine.
Learn where your brand stands against the competition with industry benchmarks. Get real-time insights into what drives your SWOT.
Stay ahead by recognizing shifting customer priorities.
Track your brand in real time to pinpoint areas needing improvement. Leverage insights from customer conversations to guide your brand's growth strategy.
Clootrack's patented AI algorithm uncovers themes and patterns in customer conversations unguided, ensuring insights are unbiased and actionable, directly traceable to customer journeys.
Confidently make decisions on customer acquisition, product development, market entry, and marketing strategies.
Grasp the key elements affecting customer experience scores, such as NPS, CSAT, and CES. Streamline stakeholder alignment through clear, data-driven insights and spark action. Cut customer churn by 30% to 40%.
“There are many aspects which we know are customer issues. There are some issues only some people in the company know. There are some customer issues which no one in the company knows. Clootrack is able to bring out these issues and tell us if it really matters to the customers.”
- Customer Insights Head at a Major Bank
Answer stakeholder questions on consumer behavior in seconds, not days, using insights from millions of customer conversations. Become the go-to hero by guiding your organization with fast data-driven decisions on customer acquisition, product development, market entry, marketing strategies, investments, and more.
“Using Clootrack we were able to pinpoint key customer experience issues - like the ones that happen in last-mile delivery. Usually, these issues get completely missed out if they are not escalated to us even though it affects the customer experience big time. Clootrack was able to identify these issues and highlight the priority that helped us to take immediate action.”
- Consumer Insights Manager, Major eRetail Platform
Boost your pitch success rate by 60%. Slash strategic workshop prep by 300 hours. Accelerate market research to hours instead of months.
“Our clients across industries and geographies have been WOWed by the learnings and insights which led to significantly better business decisions including better marketing campaigns, brand positioning and innovation strategies. Clootrack’s capability to decode customer emotions helped us to identify why certain customers prefer certain products and brands.”
- Managing Director, Strategy Consulting Firm
Get qualitative insights for an investment edge, in real time. Save 23 days on due diligence, equity research, strategy planning, portfolio audit and deal thesis analysis.
“Auto theme identification by Clootrack is very powerful - it is granular without needing any input. When a survey is used instead of Clootrack, key product codes are identified and responses are bucketed. However, it needs significant effort and is error prone.”
- Partner, Major Private Equity Fund
At Clootrack we are committed to protecting and respecting your privacy. We only collect and retain as much information as needed for specific, identified purposes. We will not use it in any way that is incompatible with those purposes.
Revolutionize CX with an AI-enabled patented customer experience analytics solution that helps brands understand the WHY behind customer experience!
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