Integrate with Yotpo

Analyze Yotpo reviews, SMS replies, and marketing email responses with agentic AI to uncover recurring issues, decode contextual sentiment, and pinpoint what drives loyalty, churn, and purchase decisions.

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Why integrate Clootrack with Yotpo?

Yotpo captures rich review content and ratings across D2C and eCommerce journeys, but making sense of open-text feedback at scale is a challenge.

Clootrack adds deep AI analytics to your Yotpo data, surfacing recurring issues, decoding sentiment trends, and transforming qualitative insights into informed product and marketing decisions.

Use this integration to uncover:

What’s driving low ratings despite high sales volumes?
Are loyalty-driving features consistent across categories?
How are influencer campaigns or UGC impacting perception?
Pain points behind 3-star ratings and low-repeat customers.

What Clootrack adds to your Yotpo data

Capability

Value

Unsupervised theme detection

Auto-identify product, delivery, or service issues from thousands of open-ended reviews.

Sentiment and urgency scoring

Prioritize action based on negative trend severity and customer emotion.

Multisource feedback integration

Combine Yotpo data with surveys, support tickets, call transcripts, and CRM feedback for a 360° view.

Ad-hoc exploration with Genie

Analyze feedback instantly with Clootrack Genie, our multi-agent reasoning engine.

Multi-level drill into CX metric drivers

Understand what’s driving or breaking NPS, CSAT, and CES, down to the theme and segment level.

Longitudinal sentiment trend tracking

Detect shifts in feedback themes over time or across product cohorts.

Applications across CX, product, and strategy

☑️ Sharpen retention strategies

Pinpoint what loyal customers repeatedly praise and what frustrates first-timers.

☑️ Validate product-market fit

Uncover demand signals, dissatisfaction triggers, and gaps between expectations and delivery across SKUs.

☑️ Improve marketing messaging

Use customer language from Yotpo to guide ad copy, landing page claims, and influencer scripts.

☑️ Find brand positioning gaps

Understand where the perception of quality, pricing, or reliability is misaligned with customer expectations.

Measurable business impact

90% reduction in manual feedback processing time.
+40% increase in root-cause identification behind declining SKU performance.
<24 hours to insight from data ingestion to visualization.
Granular feedback theme identification with 98% accuracy.

1. Clootrack data manager