Integrate with Infobip
Don’t just send messages: analyze them with unsupervised AI. Uncover what’s working, what’s broken, and what’s being ignored on Infobip with multi-level drill down and agentic AI reasoning engine.
Capture, analyze, act.
All in one ecosystem
Auto-surface what’s driving churn, NPS drops, and service friction, directly from raw feedback.
Contact SalesWhy integrate Clootrack with Infobip?
Infobip powers omnichannel communication, SMS, email, chat, WhatsApp, Viber, and more. But high-volume, multi-format customer messages often go unanalyzed. Manual tagging can’t keep up with open-ended inputs from live chats, tickets, or campaign replies.
Clootrack adds an unsupervised AI layer to Infobip communication data, auto-detecting what’s working, what’s frustrating customers, and what’s being ignored. Get structured insights from qualitative inputs without combing through logs or transcripts.
Use this integration to:
- Decode sentiment shifts across regions, teams, or languages.
- Spot friction points in chatbot flows or agent interactions that lead to drop-offs.
- Identify recurring complaints, broken touchpoints, or unmet expectations from campaign replies.
- Understand what customers say across WhatsApp, email, and Viber - on one unified dashboard.
What Clootrack adds to your Infobip data
Capability
Value
Theme detection
Auto-extract key topics, complaints, or praise from open-ended messages across channels without manual input.
Revenue gap discovery
Surface unmet needs and feature requests directly from the customer verbatim.
Channel-agnostic analysis
Compares customer voice across WhatsApp, email, chat, and SMS
Ad-hoc exploration with Genie
Analyze customer feedback instantly with Clootrack Genie, our multi-agent reasoning engine.
Customizable visualization
Deliver leadership-ready, structured reporting effortlessly.
Multilingual sentiment analytics
Detect positive, negative, and neutral tone across languages without translation
Applications across CX, product, and strategy
☑️ Close the loop on feedback faster
Instantly surface recurring friction points, opportunity areas, and service-expectation gaps.
☑️ Prioritize strategic improvements
Focus initiatives on themes customers highlight most, improving customer satisfaction.
☑️ Customer journey intelligence
Link Infobip touchpoints with survey or support feedback to visualize where experience breaks down.
☑️ Accelerate product development
Capture and rank feature requests from customer voices without manual data sifting.
Measurable business impact
- 90% reduction in manual feedback processing time.
- 7.5x faster actionable customer insights.
- <24 hours to insight from ingestion to visualization.
- Granular feedback theme identification with 98% accuracy.
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1. Clootrack data manager
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