Blogs

The utility industry is undergoing a tremendous shift as a result of rising renewable energy demand, the growth of smart grid technology, and the need to increase energy efficiency

75% of top executives agree that exceptional customer experience is important to their company’s survival. But still, very few are driving the path of CX excellence.

We have 5 weeks before we come up with product ideas that can get us new customers and increase our customer experience”. This was a challenging time as the team did not have a lot of time and so decided to take the help of the customer data.

The CXO is the architect of the customer journey" - says Colin Shaw, a customer experience expert, author, and keynote speaker who is recognized as one of the world's foremost authorities on customer experience.

Increasing customer retention rates by 5% increases profits by 25% to 95%. ( Bain & Company )...

The travel and tourism industry has always been known for its commitment to delivering exceptional customer experiences. Yet, even with all the advanced technology and the increased focus on services by the modern travel and tourism industry, customers often find themselves dissatisfied with their experiences.

In today’s world, this quote is well-justified as we can witness the constantly evolving fashion industry because of the actions of fashion lovers. People today want to stay best dressed, and with that arises so many demands that companies fulfill to remain at the top position in the market.... By adapting to changing consumer expectations, driving innovation, and building a positive brand reputation, brands can create lasting customer-brand relationships and build trust that keeps customers associated with you in the long run.

In today’s competitive ecosystem, winning the marketplace is an uphill battle, and the main benchmark for growing as a strong brand is excellent customer experience !