Episode 01

Meet our speaker

Shameel Abdulla, CEO of Clootrack, takes the stage at the Quirks Event in LA to introduce Jenna Harwood Pepers, Senior Customer Experience Manager at PointClickCare for an insightful discussion. As a leader in CX, Jenna brings a wealth of expertise in driving customer-centric strategies. Get ready for a thought-provoking session on the future of AI-powered customer intelligence!

Stream the next episode

Episode 01

Meet our speaker

Episode 02

Understanding PointClickCare: their business and CX journey

Episode 03

Transforming engagement - the voice of the customer

Episode 04

Customer perceptions: critical moments that define loyalty

Episode 05

Bridging the data gap: uniting structured & unstructured feedback

Episode 06

Stop guessing and start knowing: why CX needs AI automation

Episode 07

Solving complexity with AI-powered insights from Clootrack

Episode 08

Improving UX and boosting NPS with Clootrack’s AI

Episode 09

Driving CX excellence with Clootrack

Episode 10

Using Clootrack, how did you connect the key improvement areas identified back to the customers?

Episode 11

How did you integrate diverse data sources, like call center data, to drive quick impact?

Episode 12

What’s your advice for connecting different data sets in feedback analytics?

Episode 13

How do you manage social media data and filter out noise in feedback analysis?

Episode 14

How do you secure stakeholder buy-in for CX analytics initiatives?

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