The Covid-19 pandemic has geared up the air purifier market, putting brands in tight competition to satisfy their customers. Improving air quality is the first, and foremost specification customers look for in an air purifier. But, in the second half of 2021, this industry has witnessed an unforeseen dip in positive impressions from customers. But, it was not around the core feature - Air Quality. Then what could be the aspect that contributes negativity to the customer experience of air purifiers? This report reveals it!

The global beauty industry is worth $511 billion and is expected to hit the $716.6 billion mark by 2025. And the global makeup market will probably be worth around $85 billion in 2024 as per the studies. According to the Direct-to-Consumer Purchase Intent Index, 43% of American consumers are familiar with D2C brands. It also says that 69% of those consumers have made at least one purchase from a D2C brand in 2020. Within this, wellness & beauty is one of the largest categories for consideration in D2C, at 29%

-2025. The purpose of this report is to analyze consumer behavior and brand preference for watches in India. It aims to evaluate consumers’ appraisement of each attribute of the product. Analyzing consumer choices by evaluating each attribute helps to understand consumer preferences.... The watch segment accounts for about 80% of the Indian timepiece market which includes watches, table clocks, alarm clocks, and wall clocks. The India watch market revenues are estimated to reach the US $1,782 m in 2025. It is estimated to register a CAGR of 20.32% over the forecast period, 2020...

The highest number of passengers, 3.3 billion, traveled through Asian airports in 2018. The ACI World Airport Traffic had estimated the first-quarter revenue of Asia to be $12.4 billion. But with COVID-19, passenger traffic is expected to be slashed at Asian airports by 24% in Q1 2020 and cut revenue by $3 billion.

Europe airport passengers are looking forward to a great customer experience that offers a seamless and personalized journey. After COVID airports need to continuously adapt to changing requirements of the customers. In this report, we present the findings on passenger preferences that are linked to great customer experience.

Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships

During these unprecedented and uncertain times of COVID-19 pandemic, millions of people are now at home and are going online to purchase products or services. While the COVID-19 continues to impact many sectors, Clootrack took a look at how the demand for electronic products changed during COVID-19 vis a vis previous period.

COVID-19 pandemic is emerging as one of the most serious challenges to financial institutions. As the economic fallout is deepening, banks in India are finding themselves juggling between deliverables and customer expectations. There is a mounting expectation for banks to play a role as systemic stabilizers.... On 14th April 2020, India completed 21 days of lockdown. While the lockdown has been extended, Clootrack took a look at how consumer demand for different categories in Banking changed during lockdown vis a vis the previous period. Consumer behavior is changing fast due to the latest developments...

Customer experience is becoming an important competitive differentiator in the insurance industry. A better understanding of customer expectations and consumer behaviors becomes the key to engaging customer experience. This report offers insights into the key drivers of customer experience and delight drivers obtained based on customer reviews and online conversations relating to life insurance in India.