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Even when the leaders of organizations are convinced that they need to deliver superior customer experiences, they often fail to do so in practice. Why is this?
80% of brands surveyed in a Bain & Company study believed they delivered a “superior experience” to their customers. However, when customers were asked about their own perceptions, only 8% of firms were found to be delivering a superior customer experience. In the increasingly competitive market... today for goods and services, Customer experience has become a key differentiator and a major driver of customer loyalty and revenue growth. However, some companies excel at delivering great customer experiences, while others are clueless.
Revolutionize CX with an AI-enabled patented customer experience analytics solution that helps brands understand the WHY behind customer experience!
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