Understanding the requirements of the car rental customers in itself could be the start to create a remarkable customer experience. Car rental brands should gear up to refine and redefine the customer experience they provide. To win the race of providing exceptional customer experience, companies need to stretch beyond their normal customer feedback and look deeper into what customers have to say. In this report, we bring out the expectations of the customers which were expressed in their online conversations about car rental companies in Europe.
Travel Apps are allowing customers to have a delightful customer experience in just one click. Travel bookings applications are on a steady rise and online travel sales figure is projected to grow to 755.94 billion U.S. dollars in 2019!!
