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Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

August 04, 2020

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.