June 01, 2020

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships.