Customer experience is a significant focus in healthcare right now. To elevate the healthcare service in Romania companies should put the customers at the center of all operations. In this report, we analyze the 8 drivers of Customer Experience as derived from the analysis of online customer conversations.
UK’s population has grown, from about 50 million to 66 million ever since the inception of National Health Service (NHS) 70 years ago. There has been demographic shift towards an older population which has heaped pressure on the NHS. The number of workers needed to take care has grown dramatically with almost 110,000 full-time-equivalent hospital and community medical staff (doctors and dentists) across England and Wales. But is this good enough to provide the best health service to the people of UK? This report elaborates on the factors that users prefer to experience with the NHS.