February 19, 2019

National Health Service: 2 Overwhelming Insights From Customer Experience Analysis

UK’s population has grown, from about 50 million to 66 million ever since the inception of National Health Service (NHS) 70 years ago. There has been demographic shift towards an older population which has heaped pressure on the NHS. The number of workers needed to take care has grown dramatically with almost 110,000 full-time-equivalent hospital and community medical staff (doctors and dentists) across England and Wales. But is this good enough to provide the best health service to the people of UK? This report elaborates on the factors that users prefer to experience with the NHS.