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Telecom Customer Experience: Stunning Insights Uncovered Through Customer Analytics

November 15, 2019

Telecom Customer Experience: Stunning Insights Uncovered Through Customer Analytics

The first step towards improving telecom customer experience is to understand your customers and what they expect from you. Telecom companies can offer better customer experience by improving customer engagement and by knowing what they like and don’t like. This report offers an in-depth analysis of customer experience in the telecom industry while, at the same time, factoring in the perception drivers, customer beliefs, and more in order to identify the investment opportunities.

Top US Hotels: 5 Key Drivers of Incredible Customer Experience

October 04, 2019

Top US Hotels: 5 Key Drivers of Incredible Customer Experience

Creating a memorable customer experience in hotels is far more challenging than ever. Hotel guest preferences and their behaviors are continuously evolving, and therefore hotels must continuously strive to keep up and stay ahead of the changes. This report offers an in-depth analysis of the key drivers of customer experience in the US hotels.

Business Laptops: Key Adoption Drivers Based on Customer Experience

December 19, 2018

Business Laptops: Key Adoption Drivers Based on Customer Experience

Consumer expectations are constantly evolving making delivering a positive customer experience more difficult. Consumers today ask for a high degree of mobility, thereby increasing the demand for laptops. For businesses, it is getting increasingly difficult to predict what consumers want, especially as digital technology evolves and consumers’ expectations continue to change. In this report, we discuss the key drivers of customer experience for business laptops. We also provide deep insights into the business laptop industry covering the perception drivers, emerging trends, consumer beliefs and much more interesting aspects.