Search for Insight Report

Top 5 Customer Experience Insights From Consumer Analysis of Watches

January 19, 2021

Top 5 Customer Experience Insights From Consumer Analysis of Watches

We’ve all had customer experiences that range from awesome to infuriating. Over the last few years, watches have gained significant popularity as a fashion accessory as well as a fitness accessory. Lately, watches are recognized as a status symbol and come with a combination of style and technology. Consumers often choose a watch that gives them the highest utility, and thus consumers’ preferences can be easily observed through their choices. It is found that style, design, and quality have a significant influence on the process of determining preferences. This report aims to help watch manufacturers understand what truly drives a great customer experience.

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

August 04, 2020

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

June 01, 2020

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships.

Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

February 04, 2020

Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

Customer experience is becoming an important competitive differentiator in the insurance industry. A better understanding of customer expectations and consumer behaviors becomes the key to engaging customer experience. This report offers insights into the key drivers of customer experience and delight drivers obtained based on customer reviews and online conversations relating to life insurance in India.