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Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

June 01, 2020

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships.

Telecom Customer Experience: Stunning Insights Uncovered Through Customer Analytics

November 15, 2019

Telecom Customer Experience: Stunning Insights Uncovered Through Customer Analytics

The first step towards improving telecom customer experience is to understand your customers and what they expect from you. Telecom companies can offer better customer experience by improving customer engagement and by knowing what they like and don’t like. This report offers an in-depth analysis of customer experience in the telecom industry while, at the same time, factoring in the perception drivers, customer beliefs, and more in order to identify the investment opportunities.

Luxury Car Brands in India: 5 Key Drivers That Accelerate Customer Experience

October 10, 2018

Luxury Car Brands in India: 5 Key Drivers That Accelerate Customer Experience

The need to differentiate by improving customer experience is increasing even in the most advanced luxury car segment.
Automakers are finding the increased need to offer continuous innovation that makes their cars better and safer and improves the overall customer experience. In this report, we discuss the 5 key drivers of customer experience in the luxury car segment in India.