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Top Priorities of Airport Passengers in Asia – Pre and Post-COVID

August 04, 2020

Top Priorities of Airport Passengers in Asia – Pre and Post-COVID

Many air passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to keep passengers safe, healthy, socially distanced, and reassured overall. In this report we present the findings on passenger behavior and preferences that are linked to their air travel journey and experiences.

Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

February 04, 2020

Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

Life Insurance Industry in India has shown a growth rate of 10.73% in 2019 compared to 2018 in total first-year premium collection. Expected growth in the Life Insurance Industry is approximately 12-15% percent annually for the next three to five years. Private players occupied a market share of 33.51% in new business in 2019 This report offers insights into the customer perception and delight drivers obtained based on customer reviews and online conversations relating to life insurance in India.