Search for Insight Report

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

August 04, 2020

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.

Customer Experience of Airport Passengers in the US – Pre and Post-COVID

July 13, 2020

Customer Experience of Airport Passengers in the US – Pre and Post-COVID

Customer experience is essential for airports. In an increasingly competitive market, airports that offer passengers the best customer experience will win over their competitors. COVID-19 is posing far-reaching challenges to US Airports, and their interconnected systems. Nevertheless, in the coming years, the pandemic can accelerate investments in smart technologies and completely reshape US Airports based on changing consumer behavior.

Low-Cost Airlines: Discover the Key Drivers of Customer Experience

January 07, 2019

Low-Cost Airlines: Discover the Key Drivers of Customer Experience

Customer experience in the low-cost airline industry is often a reflection of what the customer perceives and experiences while traveling through low-cost airlines. A customer-centric airline offers memorable and lasting customer experiences by making use of the customer insights and by building a customer-focus culture. In this report, we discuss the key drivers of customer experience in the low-cost airline industry. The online user conversations reveal interesting insights into consumer preferences and their dislikes.