The COVID-19 crisis has had a phenomenal impact on the global and Indian Banking sector. It is becoming increasingly important to take a long view of the situation and prioritize accordingly. For banks, resilience, fueled by digital agility, is a way forward to achieve relevance post-COVID-19.
Customer experience is becoming an important competitive differentiator in the insurance industry. A better understanding of customer expectations and consumer behaviors becomes the key to engaging customer experience. This report offers insights into the key drivers of customer experience and delight drivers obtained based on customer reviews and online conversations relating to life insurance in India.
UAE Exchange is one of the largest remittance companies and has an extensive network in the middle east and Asia. Business depends on the quality of the customer service as well as the overall satisfaction of the customer, and Money exchange companies are no exception to this.
China cryptocurrency market is the largest amongst APAC countries. It has some of the big mining companies such as Bitman and Ebang Communication. Conditions such as good weather, low electricity cost and the influx of venture capital funding is making it favorable for the growth of cryptocurrency in China.
Home loan customers in Australia seem to have their own preferences while taking out a home loan. These customer preferences act as an important guide for banks to tailor their customer experience journeys for home loans. There can be a gap between customer expectations and actual customer experience for home loan customers. In this report, we bring the key drivers of great customer experience for home loan customers in Australia.
Only 2 credit card companies stood out from the rest, according to a survey conducted by J.D. Power, the consumer advisory services. Companies need to go out and beyond to please their customers and to offer exceptional services.
Romanians working abroad sent EUR 2.45 billion to Romania last year. This was the highest level after 2010 and the fourth-highest level in the EU, according to the EU’s statistical office Eurostat. This report offers insights into the perception and delight drivers obtained based on customer experience analysis from online conversations.