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Travel & Hospitality

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

August 04, 2020

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.

Customer Experience of Airport Passengers in the US – Pre and Post-COVID

July 13, 2020

Customer Experience of Airport Passengers in the US – Pre and Post-COVID

Customer experience is essential for airports. In an increasingly competitive market, airports that offer passengers the best customer experience will win over their competitors. COVID-19 is posing far-reaching challenges to US Airports, and their interconnected systems. Nevertheless, in the coming years, the pandemic can accelerate investments in smart technologies and completely reshape US Airports based on changing consumer behavior.

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

June 01, 2020

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships.

Top 4 Customer Experience Insights From Myrtle Beach Market Analysis

November 07, 2019

Top 4 Customer Experience Insights From Myrtle Beach Market Analysis

Life is better at the beach Isn’t it? I mean, who would not love the gorgeous sunrises over the ocean, thrilling beach activities, family-friendly attractions, historic roots, hot sunny weather, and welcoming Southern hospitality? Right from beautiful art and beach beauty, to enjoying a new skill or watching amazing performances, there are many ways to relax your mind in Myrtle Beach.

Top US Hotels: 5 Key Drivers of Incredible Customer Experience

October 04, 2019

Top US Hotels: 5 Key Drivers of Incredible Customer Experience

Creating a memorable customer experience in hotels is far more challenging than ever. Hotel guest preferences and their behaviors are continuously evolving, and therefore hotels must continuously strive to keep up and stay ahead of the changes. This report offers an in-depth analysis of the key drivers of customer experience in the US hotels.

Low-Cost Airlines: Discover the Key Drivers of Customer Experience

January 07, 2019

Low-Cost Airlines: Discover the Key Drivers of Customer Experience

Customer experience in the low-cost airline industry is often a reflection of what the customer perceives and experiences while traveling through low-cost airlines. A customer-centric airline offers memorable and lasting customer experiences by making use of the customer insights and by building a customer-focus culture. In this report, we discuss the key drivers of customer experience in the low-cost airline industry. The online user conversations reveal interesting insights into consumer preferences and their dislikes.