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Top 5 Customer Experience Insights From Consumer Analysis of Watches

January 19, 2021

Top 5 Customer Experience Insights From Consumer Analysis of Watches

We’ve all had customer experiences that range from awesome to infuriating. Over the last few years, watches have gained significant popularity as a fashion accessory as well as a fitness accessory. Lately, watches are recognized as a status symbol and come with a combination of style and technology. Consumers often choose a watch that gives them the highest utility, and thus consumers’ preferences can be easily observed through their choices. It is found that style, design, and quality have a significant influence on the process of determining preferences. This report aims to help watch manufacturers understand what truly drives a great customer experience.

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

August 04, 2020

Customer Experience of Airport Passengers in Asia – Pre and Post-COVID

Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.

Customer Experience of Airport Passengers in the US – Pre and Post-COVID

July 13, 2020

Customer Experience of Airport Passengers in the US – Pre and Post-COVID

Customer experience is essential for airports. In an increasingly competitive market, airports that offer passengers the best customer experience will win over their competitors. COVID-19 is posing far-reaching challenges to US Airports, and their interconnected systems. Nevertheless, in the coming years, the pandemic can accelerate investments in smart technologies and completely reshape US Airports based on changing consumer behavior.

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

June 01, 2020

Key Drivers of Customer Experience on Cruise Ships: Pre and Post-COVID

Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships.

Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

February 04, 2020

Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

Customer experience is becoming an important competitive differentiator in the insurance industry. A better understanding of customer expectations and consumer behaviors becomes the key to engaging customer experience. This report offers insights into the key drivers of customer experience and delight drivers obtained based on customer reviews and online conversations relating to life insurance in India.

Telecom Customer Experience: Stunning Insights Uncovered Through Customer Analytics

November 15, 2019

Telecom Customer Experience: Stunning Insights Uncovered Through Customer Analytics

The first step towards improving telecom customer experience is to understand your customers and what they expect from you. Telecom companies can offer better customer experience by improving customer engagement and by knowing what they like and don’t like. This report offers an in-depth analysis of customer experience in the telecom industry while, at the same time, factoring in the perception drivers, customer beliefs, and more in order to identify the investment opportunities.

Top 4 Customer Experience Insights From Myrtle Beach Market Analysis

November 07, 2019

Top 4 Customer Experience Insights From Myrtle Beach Market Analysis

Life is better at the beach Isn’t it? I mean, who would not love the gorgeous sunrises over the ocean, thrilling beach activities, family-friendly attractions, historic roots, hot sunny weather, and welcoming Southern hospitality? Right from beautiful art and beach beauty, to enjoying a new skill or watching amazing performances, there are many ways to relax your mind in Myrtle Beach.