June 16, 2023
Decoding Guest Experience: Deep Insights Report of 29 Top Hotels in the US
Customer experience insights are critical in the hotel industry because they allow hoteliers to better understand the needs and desires of their guests. Insights obtained through customer feedback help hotels cultivate guest loyalty and enhance guest satisfaction. The insights collected also help hotels improve their service offerings and overall guest experience, which drives repeat business and positive word-of-mouth advertising. This report aims to deliver relevant guest experience insights from the hotel industry in the US.