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Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

February 04, 2020

Life Insurance: 5 Key Adoption Drivers Based on Customer Experience

Customer experience is becoming an important competitive differentiator in the insurance industry. A better understanding of customer expectations and consumer behaviors becomes the key to engaging customer experience. This report offers insights into the key drivers of customer experience and delight drivers obtained based on customer reviews and online conversations relating to life insurance in India.

Home Loans in Australia: Researched Insights into Key Drivers of Customer Experience

October 24, 2018

Home Loans in Australia: Researched Insights into Key Drivers of Customer Experience

Home loan customers in Australia seem to have their own preferences while taking out a home loan. These customer preferences act as an important guide for banks to tailor their customer experience journeys for home loans. There can be a gap between customer expectations and actual customer experience for home loan customers. In this report, we bring the key drivers of great customer experience for home loan customers in Australia.