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Automotive

Car Rentals in Europe: Understanding the Key Drivers of Customer Experience

October 23, 2018

Car Rentals in Europe: Understanding the Key Drivers of Customer Experience

Understanding the requirements of the car rental customers in itself could be the start to create a remarkable customer experience. Car rental brands should gear up to refine and redefine the customer experience they provide. To win the race of providing exceptional customer experience, companies need to stretch beyond their normal customer feedback and look deeper into what customers have to say. In this report, we bring out the expectations of the customers which were expressed in their online conversations about car rental companies in Europe.

Luxury Car Brands in India: 5 Key Drivers That Accelerate Customer Experience

October 10, 2018

Luxury Car Brands in India: 5 Key Drivers That Accelerate Customer Experience

The need to differentiate by improving customer experience is increasing even in the most advanced luxury car segment.
Automakers are finding the increased need to offer continuous innovation that makes their cars better and safer and improves the overall customer experience. In this report, we discuss the 5 key drivers of customer experience in the luxury car segment in India.