Understanding the requirements of the car rental customers in itself could be the start to create a remarkable customer experience. Car rental brands should gear up to refine and redefine the customer experience they provide. To win the race of providing exceptional customer experience, companies need to stretch beyond their normal customer feedback and look deeper into what customers have to say. In this report, we bring out the expectations of the customers which were expressed in their online conversations about car rental companies in Europe.
The need to differentiate by improving customer experience is increasing even in the most advanced luxury car segment.
Automakers are finding the increased need to offer continuous innovation that makes their cars better and safer and improves the overall customer experience. In this report, we discuss the 5 key drivers of customer experience in the luxury car segment in India.