We’ve all had customer experiences that range from awesome to infuriating. Over the last few years, watches have gained significant popularity as a fashion accessory as well as a fitness accessory. Lately, watches are recognized as a status symbol and come with a combination of style and technology. Consumers often choose a watch that gives them the highest utility, and thus consumers’ preferences can be easily observed through their choices. It is found that style, design, and quality have a significant influence on the process of determining preferences. This report aims to help watch manufacturers understand what truly drives a great customer experience.
Will airport customer experience be affected by COVID-19? Many airport passengers will probably refrain from flying for some time to come, but most of us will come back to an airport at some point. After COVID, airports need to continuously offer new ways to improve customer experience by keeping passengers safe, healthy, socially distanced and reassured overall. In this report, we present the findings on customer experiences that are linked to airport passengers pre and post-covid.
Europe airport passengers are looking forward to a great customer experience that offers a seamless and personalized journey. After COVID airports need to continuously adapt to changing requirements of the customers. In this report, we present the findings on passenger preferences that are linked to great customer experience.
Customer experience is essential for airports. In an increasingly competitive market, airports that offer passengers the best customer experience will win over their competitors. COVID-19 is posing far-reaching challenges to US Airports, and their interconnected systems. Nevertheless, in the coming years, the pandemic can accelerate investments in smart technologies and completely reshape US Airports based on changing consumer behavior.
Customer experience is about fulfilling the customers’ needs and creating those ‘wow‘ moments. But at the same time, customer expectations are rising fast. The cruise industry is a highly competitive industry with customers having better choices. How are cruise lines preparing to cope up with the COVID situation? This report throws light on the key drivers of customer experience on the cruise ships.
During these unprecedented and uncertain times of COVID-19 pandemic, millions of people are now at home and are going online to purchase products or services. While the COVID-19 continues to impact many sectors, Clootrack took a look at how the demand for electronic products changed during COVID-19 vis a vis previous period.
The COVID-19 crisis has had a phenomenal impact on the global and Indian Banking sector. It is becoming increasingly important to take a long view of the situation and prioritize accordingly. For banks, resilience, fueled by digital agility, is a way forward to achieve relevance post-COVID-19.
Customer experience is becoming an important competitive differentiator in the insurance industry. A better understanding of customer expectations and consumer behaviors becomes the key to engaging customer experience. This report offers insights into the key drivers of customer experience and delight drivers obtained based on customer reviews and online conversations relating to life insurance in India.
The first step towards improving telecom customer experience is to understand your customers and what they expect from you. Telecom companies can offer better customer experience by improving customer engagement and by knowing what they like and don’t like. This report offers an in-depth analysis of customer experience in the telecom industry while, at the same time, factoring in the perception drivers, customer beliefs, and more in order to identify the investment opportunities.
Life is better at the beach Isn’t it? I mean, who would not love the gorgeous sunrises over the ocean, thrilling beach activities, family-friendly attractions, historic roots, hot sunny weather, and welcoming Southern hospitality? Right from beautiful art and beach beauty, to enjoying a new skill or watching amazing performances, there are many ways to relax your mind in Myrtle Beach.
Creating a memorable customer experience in hotels is far more challenging than ever. Hotel guest preferences and their behaviors are continuously evolving, and therefore hotels must continuously strive to keep up and stay ahead of the changes. This report offers an in-depth analysis of the key drivers of customer experience in the US hotels.
Focusing on customer experience can transform the online jewelry business. In India, the jewelry business is one of the most conservative industries. However, with the advent of technology, it has been obvious that things cannot continue in this fashion. Online shopping has become a significant part of customers and even a traditional industry cannot brush it aside. Jewelry brands need to understand what delivers a great customer experience. In this report, we bring deep consumer insights into online jewelry websites, covering the key drivers of great customer experience.
Customer experience plays a large role in driving online sales. The world is now revolving around online shopping. People across the globe are moving towards buying cosmetics online as it saves time and money. There are many online sites that offer great discounts and has an extensive stock on display. Most of the online cosmetics websites offer a wide range of cosmetics and accessories including makeup products, beauty tools, skincare, and nail care products. But customers are looking for features that make their online shopping experience most pleasant. In this report, we present customer online conversations happening around online cosmetics.
UAE Exchange is one of the largest remittance companies and has an extensive network in the middle east and Asia. Business depends on the quality of the customer service as well as the overall satisfaction of the customer, and Money exchange companies are no exception to this.
Delivering a great customer experience in acne treatment involves a great amount of trial-and-error process that takes a large amount of time. Acne brands are trying to understand the factors leading to a pleasant customer experience for acne product users. According to the American Academy of Dermatology, 85% of people between the ages of 12 and 24 years experience at least minor acne. Today’s consumers are looking for instant gratification, for which brands must create products that appeal to the customers. In this report, we discuss about the key drivers of customer experience in the acne industry.
Personalizing the customer experience is key for fashion app makers. A successful fashion app that offers an excellent customer experience can be a boon for retailers. So it’s important for fashion apps to know what contributes towards a great fashion app. In this report let’s take a look at the top 5 drivers that lead to a great customer experience. In this report, we bring insights into the customer perception, must-have factors, good to have factors, competitor analysis, and much more relating to the fashion organizer app.
China cryptocurrency market is the largest amongst APAC countries. It has some of the big mining companies such as Bitman and Ebang Communication. Conditions such as good weather, low electricity cost and the influx of venture capital funding is making it favorable for the growth of cryptocurrency in China.
Customer experience is a significant focus in healthcare right now. To elevate the healthcare service in Romania companies should put the customers at the center of all operations. In this report, we analyze the 8 drivers of Customer Experience as derived from the analysis of online customer conversations.
UK’s population has grown, from about 50 million to 66 million ever since the inception of National Health Service (NHS) 70 years ago. There has been demographic shift towards an older population which has heaped pressure on the NHS. The number of workers needed to take care has grown dramatically with almost 110,000 full-time-equivalent hospital and community medical staff (doctors and dentists) across England and Wales. But is this good enough to provide the best health service to the people of UK? This report elaborates on the factors that users prefer to experience with the NHS.
Cryptocurrency wallets have emerged using the blockchain technology to give birth to a platform to collect, pay and protect licensed digital collectibles. In Q1 2018, there were estimated 23.95 million cryptocurrency wallet users worldwide, increased by 86% compared to Q1 2017. The rise of cryptocurrency investments has pushed for the development of secure storage of cryptocurrencies. This report elaborates on the factors that consumers prefer to have in their cryptocurrency wallets.
The rising level of air pollution and growing health consciousness among consumers has pushed the global air purifiers market to an estimated $29 billion by 2021. The residential air purifiers market is expected to register a CAGR of over 6% for the period 2018-2023.
Doing laundry can take over your life specially if there are too many other chores that require to be completed. The fully automatic washing machines available with latest technology and innovations can wash out all your laundry problems in no time. The emerging trends with added features and technology are expected to increase the demand for residential washing machines.
Customer experience in the low-cost airline industry is often a reflection of what the customer perceives and experiences while traveling through low-cost airlines. A customer-centric airline offers memorable and lasting customer experiences by making use of the customer insights and by building a customer-focus culture. In this report, we discuss the key drivers of customer experience in the low-cost airline industry. The online user conversations reveal interesting insights into consumer preferences and their dislikes.
Consumer expectations are constantly evolving making delivering a positive customer experience more difficult. Consumers today ask for a high degree of mobility, thereby increasing the demand for laptops. For businesses, it is getting increasingly difficult to predict what consumers want, especially as digital technology evolves and consumers’ expectations continue to change. In this report, we discuss the key drivers of customer experience for business laptops. We also provide deep insights into the business laptop industry covering the perception drivers, emerging trends, consumer beliefs and much more interesting aspects.
Do you think chocolates are just for kids? Dark chocolate has become one of the few foods that not just tastes awesome but also provides significant health benefits. Research has proved that dark chocolate has a wide variety of powerful antioxidants, and in fact it was way more than most of the other foods. This is making the chocolate manufacturers happier than ever before. But do you actually know what consumers of dark chocolate are asking for?
Are you preparing for a live performance or setting up your own recording studio, or simply recording videos for YouTube? All that you need is a high quality microphone that can pick up audio to ensure a good auditory experience for your audiences.
The customer experience is emerging as a core value in the real estate industry. The buying behavior of real estate customers and investors is highly influenced by the level of customer service they receive. Providing a delightful customer experience will leave a lasting impression and that exactly what a real estate company should be striving for. In this report, we discuss in detail the key drivers of customer experience in US real estate.
Owning a home is a dream for most of the people across the globe. Purchasing a property is most often the largest investment a person will make. The UAE market has evolved and become more mature with clear regulations. Many private and public sectors are welcoming the innovation in real estate industry and thereby leading to technologically advanced and sustainable real estate market in UAE.
Men seem to be taking higher interest in their appearance. In fact as per market reports, men’s wear is growing faster than women’s wear!! Men are turning towards fashionable shirts that enhance their fashion quotient. Retailers are quickly taking a note of this trend to offer the trendiest and the most fashionable men’s shirts.
Demand for biscuits in India is increasing due to its convenience, healthy and exotic options available with attractive packing. The factors driving the biscuit industry in India are the availability of a range of flavors at a minimal cost. The growing interest towards healthy and organic biscuits is offering further growth opportunities.
The important stakeholders in the writing instruments market are heavily focusing on product differentiation through customer experience. Manufacturers are offering innovative, multipurpose, unbreakable, and erasable pens that come in multiple color ranges and styles. In this report, we give you insights into the customer conversations that will guide manufacturers to stand out in the writing instruments market.
Success in direct selling depends largely on customer experience. To stay ahead of the competition curve, direct selling product manufacturers need to constantly find factors that delight their consumers by offering innovative products.
Food brands are experimenting with a seamless customer experience. Snacking is emerging as an alternative to a full-fledged meal. Consumers, who are busy, find it easy to snack at intervals, replacing the full-fledged meals. But what are the factors that are motivating a consumer to reach out to snacks? What are the key drivers of customer experience for salty snacks?
Customer experience awareness has emerged as one of the most important enablers for wifi service providers. Awareness about the customer experience helps them to understand the needs, opinions, and motivations of users. New technologies for customer data analytics in the customer experience awareness field provide actionable insights for business optimization.
This report gives insights into the factors that customers look forward in wifi routers.
The smartphone market in the UAE is forecast to reach USD 9.32 billion in 2019. Mobile users are switching to smartphones with high-end features. The report includes consumer conversation analysis that sheds light on the features that is making the consumers most happy about in their smart phones. Besides, the report also identifies and analyzes the emerging trends and opportunities available in the blackberry market in the UAE.
Home loan customers in Australia seem to have their own preferences while taking out a home loan. These customer preferences act as an important guide for banks to tailor their customer experience journeys for home loans. There can be a gap between customer expectations and actual customer experience for home loan customers. In this report, we bring the key drivers of great customer experience for home loan customers in Australia.
Understanding the requirements of the car rental customers in itself could be the start to create a remarkable customer experience. Car rental brands should gear up to refine and redefine the customer experience they provide. To win the race of providing exceptional customer experience, companies need to stretch beyond their normal customer feedback and look deeper into what customers have to say. In this report, we bring out the expectations of the customers which were expressed in their online conversations about car rental companies in Europe.
Consumers are talking about technology and comfort while availing a rental car service. Car rental companies will need to fix their eyes on the horizon to win the race.
Only 2 credit card companies stood out from the rest, according to a survey conducted by J.D. Power, the consumer advisory services. Companies need to go out and beyond to please their customers and to offer exceptional services.
Romanians working abroad sent EUR 2.45 billion to Romania last year. This was the highest level after 2010 and the fourth-highest level in the EU, according to the EU’s statistical office Eurostat. This report offers insights into the perception and delight drivers obtained based on customer experience analysis from online conversations.
Travel Apps are allowing customers to have a delightful customer experience in just one click. Travel bookings applications are on a steady rise and online travel sales figure is projected to grow to 755.94 billion U.S. dollars in 2019!!
Annual Beer market revenue amounts to 64000 million $+. Europe produces 40 billion+ litres beer a year! Here are some interesting emerging trends.
The need to differentiate by improving customer experience is increasing even in the most advanced luxury car segment.
Automakers are finding the increased need to offer continuous innovation that makes their cars better and safer and improves the overall customer experience. In this report, we discuss the 5 key drivers of customer experience in the luxury car segment in India.