Understand WHY your NPS, CSAT and Star Rating drops. Supercharge your customer experience and never lose a customer again.
Ideal for B2C brands, management consultants and private equity funds.
Clootrack is an intelligent customer experience analytics platform made for enterprises and high-stake decision makers. Our powerful AI-driven engine gathers and analyzes billions of customer reviews to help you understand why your customer experience drops. All in real-time.
Clootrack’s powerful AI analyzes billions of customer conversations from genuine customer feedback to proactively identify customer opinions that matter. In real-time.
Never miss another insight!
Clootrack identifies critical factors influencing customer priorities from a wide array of brand drivers. Identify the positive and negative brand drivers and take actionable insights.
Take key decisions that improve your brand experience.
Clootrack constantly uncovers competitive gaps and identifies growth opportunities by analyzing brand adoption trends across all channels. Detects market trends ahead of your competition to propel you as the market leader.
Monitor your competition to up your game every day!
Easily connect enterprise customer data from first party and third party touchpoints — CRM tickets, NPS data, social media reviews, ecommerce reviews, blogs, news websites, etc. — into a secured and AI-driven customer experience analytics engine.
Identify the hidden consumer pain points and brand adoption drivers from genuine customer conversations. In real-time. For you to take the right action.
Request a one-on-one session with our CX specialists to understand how Clootrack can improve your customer experience.
Request 1 : 1 with CX SpecialistDiscover industry benchmarks on how your brand fares on D2C and ecommerce channels. Obtain a real-time view of factors that drive 5-star ratings, and emerging competition.
Be the first to identify customer priorities that change over time.
Request a one-on-one session with our eCommerce experts to understand how Clootrack can help you.
Real-time brand track to identify aspects of your brand funnel that need bolstering. Use qualitative insights from customer feedback to decide the right path to grow your brand.
Request a one-on-one session with our Brand Health specialists to improve your brand health metrics.
Unearth granular qualitative research insights from customer chatter. Simplifies market research by making it easy for brands to make decisions based on real-time consumer data.
Clootrack AI turns unstructured data into actionable market insights about your products, features, competitors, and benchmarks it against the competition. Built using proven market research frameworks.
Request a one-on-one session with our experts to take your market research to the next level.
Understand key factors that impact your customer experience.
Easily align stakeholders with data-driven transparency. Reduce churn by 30% to 40%.
“There are many aspects which we know are customer issues. There are some issues only some people in the company know. There are some customer issues which no one in the company knows.
Clootrack is able to bring out these issues and tell us if it really matters to the customers.”
-Customer Insights Head at a Major Bank
Understand how your brand is performing compared to your competition on online retail channels. Remove the noise and identify the genuine customer opinions from billions of customer reviews. Keep track of emerging products and trends. Understand hidden factors that influence your customer priorities.
“Using Clootrack we were able to pinpoint key customer experience issues - like the ones that happen in last-mile delivery. Usually, these issues get completely missed out if they are not escalated to us even though it affects the customer experience big time. Clootrack was able to identify these issues and highlight the priority that helped us to take immediate action.”
- Consumer Insights Manager, Major eRetail Platform
Improve your pitch conversion rate by 60%. Reduce prep time for strategic workshops by 300 hours.
Super fast market research in hours instead of months.
“Our clients across industries and geographies have been WOWed by the learnings and insights which led to significantly better business decisions including better marketing campaigns, brand positioning and innovation strategies.
Clootrack’s capability to decode customer emotions helped us to identify why certain customers prefer certain products and brands.”
-Managing Director, Strategy Consulting Firm
Get qualitative insights for an investment edge, in real time. Save 23 days on due diligence, equity research, strategy planning, portfolio audit and deal thesis analysis.
“Auto theme identification by Clootrack is very powerful - it is granular without needing any input. When a survey is used instead of Clootrack, key product codes are identified and responses are bucketed. However, it needs significant effort and is error prone.”
- Partner, Major Private Equity Fund
We were looking for valuable product insights which were very difficult to obtain from large data dumps. Clootrack helped us to get powerful, strategic business insights to be brought to the surface.
Alexis O
ECommerce Manager at a Major Apparel Brand
We were looking at the personal care market to understand the motivations of Brand Switch in the category. What I liked about Clootrack is the smartness: it picks the right conversations and reviews for the analysis unlike a lot of tools I have used. There are zero invalid conversations.
Tania Dey
Vice President CX Strategy, MullenLowe Lintas Group
We offer a lot of mediums for our customers to make their voices heard: product reviews, surveys, and a section where customers can write about their experience. We were looking for a platform that could create a more structured output from these channels. We had interactions and POCs with multiple vendors and Clootrack stood out with their ability to get meaningful output from the various unstructured customer input channels.
Shoeb Shaik
Process Excellence, Tata Cliq
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We were trying to find brand associations in a quick manner. Clootrack is convenient, thoughtful, and quick. The best thing is their algorithm - they are able to take the intensity of emotion into account while analyzing online conversations.
Samdish C
Group Corporate Brand at a Multinational Automotive Brand
We were looking for a fast and cost-effective way of getting insights into our customers and the market. My favorite part of working with Clootrack is their technology engine. It has been a great way of getting insights for us, and it is quite cost-effective.
Strategy Head
of a Multinational Automotive Brand
I was looking for a company that could help me to answer questions in research in a much more authentic fashion, rather than going around with a questionnaire to people and asking them questions. This whole concept of getting into emotions and tonality of the emotions is definitely unique. The second part of the uniqueness comes through the fact that it is not just online conversations but also that we can take internal enterprise data whether it’s banking data or telecom or auto sector.
Principal Consultant
at a Global Consulting Firm
We have been doing NPS surveys for some time. However, the biggest issue has been convincing departments to take action on it. Because NPS questions are framed by business divisions and many times are biased to their understanding of business. Clootrack analysis brings out what customers want genuinely and is represented in verbatims. All business divisions oblige to take action on it as it is coming from the horses’ mouth.
Customer Insights Head
at a Major Bank
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When it comes to category understanding, the biggest challenge is where to start, what attributes to look at for your own brand and competition. There are several gaps that are left by listening and analytics tools. Clootrack helps clients find the drivers of conversation that are difficult to identify on social media. It helped us to streamline our social media conversation into relevant buckets.
Senior Group Head
Analytics at a Major Agency
There are many issues with respect to customer experience that most people in the company understand, but there are a few issues which only a few people understand and none of us knew if it was important to the customers. Clootrack was able to identify the issues that really mattered to customers.
Customer Insights Head
at a Major Bank
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Revolutionize CX with an AI-enabled patented customer experience analytics solution that helps brands understand the WHY behind customer experience!
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